Privacy Policy — hbajeet Data Protection Commitment

hbajeet collects personal data from members and visitors in order to operate a safe, fair, and legally compliant online casino and sports betting platform for the Bangladesh market. We collect only the information that is genuinely necessary for the purposes described in this Privacy Policy. The categories of data we collect are as follows:

Registration Data: When you create a hbajeet account, we collect your full legal name, date of birth, mobile phone number, and any other information you voluntarily provide during the registration process. This data is used to create and manage your account, verify your identity, and comply with our age-verification obligations. Providing accurate registration data is a condition of using the hbajeet platform.

Identity Verification (KYC) Data: Before processing your first withdrawal, or at any point where hbajeet deems verification necessary, we may request copies of identity documents such as your National Identity Card (NID), passport, or birth certificate. These documents are used exclusively for KYC purposes — to confirm that you are who you say you are and that you meet our eligibility requirements, including the minimum age of 18 years.

Financial Data: hbajeet collects transaction data associated with your account, including deposit amounts, withdrawal requests, payment method references, and transaction timestamps. We do not store full card numbers or mobile wallet PINs. Payment processing is handled via our trusted payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks), and only tokenised or masked reference data is retained by hbajeet.

Usage and Activity Data: We collect data about how you interact with the hbajeet platform, including games played, bets placed, session durations, device type, browser type, operating system, and IP address. This data is used to personalise your experience, detect fraudulent activity, and improve platform performance.

Communication Data: When you contact hbajeet support via email or any other channel, we retain a record of that communication, including the content of your messages and our responses. This helps us resolve disputes, improve our support quality, and maintain a record of commitments made.

Voluntarily Submitted Data: From time to time, members may voluntarily provide additional data — for example, when completing a responsible gaming assessment, setting deposit limits, or participating in surveys or promotions. This data is treated with the same level of care as all other personal data held by hbajeet.

hbajeet processes your personal data on the basis of contractual necessity (to deliver the services you signed up for), legitimate interests (to protect the platform and its users), legal obligation (to comply with applicable laws and regulations), and — where required — your explicit consent. We do not process your data for purposes that are incompatible with those for which it was originally collected.

The specific purposes for which hbajeet uses your personal data are set out below:

Account Management: Your registration data is used to create, maintain, and secure your hbajeet account. This includes authenticating your login, processing password resets, and managing your account preferences and responsible gaming settings.

Payment Processing: Financial data is used to process deposits and withdrawals accurately and securely, to reconcile your account balance, and to detect any suspicious or anomalous transaction patterns that may indicate fraud or unauthorised account access.

Identity Verification: KYC data is used to verify that you meet hbajeet's eligibility requirements — specifically, that you are aged 18 or over and that you are the legitimate owner of the payment methods linked to your account. Verification also assists hbajeet in complying with its anti-money laundering obligations.

Platform Security and Fraud Prevention: Usage data, IP address logs, and device fingerprint data are used by hbajeet's security systems to detect bot activity, collusion, bonus abuse, account takeover attempts, and other forms of platform misuse. Where suspicious activity is detected, hbajeet may use this data to investigate and, if necessary, suspend the relevant account.

Personalisation and Service Improvement: Anonymised and aggregated usage data helps hbajeet understand how members interact with games, betting markets, and platform features. This insight is used to improve the user experience, introduce new games or features, and ensure that the platform continues to meet the needs of our Bangladesh member base.

Marketing Communications: Where you have provided consent to receive promotional communications, hbajeet may use your contact details to send you information about bonuses, promotions, new games, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time by contacting [email protected] or by updating your communication preferences in your account settings.

Responsible Gaming: Data relating to your gameplay patterns, session durations, deposit frequencies, and self-imposed limits is used by hbajeet to monitor for signs of problem gambling behaviour. Where hbajeet's responsible gaming systems identify patterns of concern, our team may proactively reach out to offer support or apply protective measures in line with our Responsible Gaming policy.

hbajeet does not sell your personal data to third parties. However, in order to operate a fully functional online casino and sports betting platform, hbajeet works with a limited number of trusted third-party service providers. In those cases, we share only the minimum data necessary for the specific service being provided, and all third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards.

Payment Processing Partners: To facilitate BDT deposits and withdrawals, hbajeet shares relevant transaction reference data with payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. These partners process your payment in their own right and are subject to their own privacy policies and financial regulations. hbajeet does not transmit your full KYC documents to payment partners — only the transaction details necessary to complete the payment.

Game Software Providers: hbajeet's game library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others. These providers may process anonymised gameplay and session data for the purposes of game integrity, fairness certification, and software performance monitoring. Game providers do not receive your name, contact details, or financial data.

Platform Security and Analytics Providers: hbajeet uses third-party security and analytics tools to protect the platform and understand aggregate usage patterns. These tools process data in anonymised or pseudonymised form where possible. No raw personal data is shared with analytics providers beyond what is technically necessary for their service.

Legal and Regulatory Disclosure: hbajeet may disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by law, or where hbajeet reasonably believes disclosure is necessary to prevent fraud, protect the rights of hbajeet or its members, or comply with a valid legal order. In such cases, hbajeet will disclose only the data specifically requested and will, where legally permissible, notify the affected member.

Business Transfers: In the event that hbajeet undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, hbajeet will take reasonable steps to ensure that your data continues to be handled in accordance with this Privacy Policy and that you are notified of any material change in data controller.

hbajeet uses cookies and similar browser-based technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. They allow the platform to remember certain information about your session and preferences, helping to deliver a smoother and more personalised experience.

Essential Cookies: These cookies are strictly necessary for the hbajeet platform to function. They manage your login session, maintain your account authentication state, and ensure that the platform operates securely across page loads. Essential cookies cannot be disabled without significantly impairing platform functionality — without them, you would not be able to stay logged in or place bets.

Performance and Analytics Cookies: hbajeet uses anonymised analytics cookies to understand how members navigate the platform — for example, which game categories are most visited, how long sessions typically last, and where users encounter technical difficulties. This data is aggregated and does not identify individual users. It is used solely to improve platform performance and content relevance.

Functional Cookies: Functional cookies remember your preferences — such as your preferred language, interface settings, and responsible gaming tool configurations — so that you do not have to re-enter them on each visit. These cookies improve convenience and personalisation without tracking your activity across external websites.

No Advertising Cookies: hbajeet does not deploy advertising cookies or tracking pixels on behalf of third-party advertising networks. You will not be tracked across other websites for the purpose of serving hbajeet advertisements based on your browsing history outside our platform.

Managing Cookies: You can control cookie settings through your browser. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the hbajeet platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

hbajeet takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. While no digital system can guarantee absolute security, hbajeet continuously reviews and updates its security practices to address emerging threats.

Encryption in Transit: All data transmitted between your device and the hbajeet platform is encrypted using 256-bit SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit by malicious third parties.

Encryption at Rest: Sensitive data stored on hbajeet's servers — including passwords and KYC documents — is encrypted at rest. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text. Even in the unlikely event of a server breach, stored passwords cannot be directly read.

Access Controls: Access to personal data within hbajeet's systems is restricted on a strict need-to-know basis. Staff members who do not require access to personal data in order to perform their role are not granted it. All internal access to sensitive data is logged and subject to periodic audit.

Incident Response: In the event of a data security incident that affects the personal data of hbajeet members, hbajeet will act promptly to contain the incident, assess its scope, and notify affected members as quickly as practicable. Notification will be made via the contact details registered on each affected account.

hbajeet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain the services you rely on, and to comply with hbajeet's legal, regulatory, and contractual obligations. We do not retain data for longer than is required, and we implement scheduled deletion and anonymisation processes to ensure that data is removed once it is no longer needed.

Active Account Data: While your hbajeet account remains active, we retain your registration data, transaction history, gameplay records, and communication history in full. This data is necessary to deliver the platform services you have signed up for and to resolve any disputes that may arise.

Closed or Suspended Account Data: Following the closure or suspension of a hbajeet account, we retain certain categories of data for a minimum period of five (5) years. This retention period reflects hbajeet's obligations under applicable anti-money laundering and financial record-keeping requirements. After this period, data is securely deleted or fully anonymised unless a legal hold or active dispute requires continued retention.

KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years following the closure of the associated account, in line with standard financial compliance requirements. KYC documents are not retained beyond the minimum required period.

Marketing Data: Where you have consented to receive marketing communications from hbajeet, we retain your contact preferences until you withdraw that consent. Upon withdrawal of consent, your contact details are removed from our active marketing lists within 30 days, though they may be retained in a suppression list to ensure that no further marketing is inadvertently sent.

Anonymised Data: Aggregated and fully anonymised data — from which no individual can be identified — may be retained by hbajeet indefinitely for the purposes of platform analytics, product improvement, and historical reporting. Anonymisation is irreversible; once data is anonymised, it is no longer subject to the rights and obligations that apply to personal data.

hbajeet recognises that your personal data belongs to you, and we are committed to enabling you to exercise meaningful control over how it is used. As a registered member of the hbajeet platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the hbajeet support team at [email protected] with a clear description of your request. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

hbajeet is committed to keeping this Privacy Policy accurate, current, and transparent. As our platform evolves and applicable data protection standards develop, we will update this policy to reflect any material changes in how we collect, use, or protect your personal data.

Notification of Changes: When hbajeet makes a material change to this Privacy Policy, we will notify registered members via the email address or mobile number on their account, or by displaying a prominent notice on the hbajeet platform at the time of their next login. The effective date at the top of this policy will be updated to reflect the date on which the revised policy takes effect. Continued use of the hbajeet platform after a policy update constitutes acceptance of the updated terms.

Minor Updates: hbajeet may make minor typographical corrections, clarifications, or formatting changes to this policy at any time without prior notice. Such changes do not affect the substantive rights or obligations set out herein and do not require explicit member notification.

Contacting the Privacy Team: If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hbajeet handles your personal data, please contact our support team. All privacy-related correspondence should be sent to the email address below. We aim to respond to all privacy enquiries within 5 business days.

hbajeet support contact: [email protected]

Governing Language: This Privacy Policy is written in English. In the event of any inconsistency between this English version and any translated or summarised version, the English version shall prevail.

Severability: If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions of this Privacy Policy shall continue in full force and effect.

This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all prior versions of the hbajeet Privacy Policy. hbajeet reserves the right to amend this policy at any time in accordance with the notification procedures described above.